Lived onboard Hadar

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Friday, February 28, 2014

New Mattress Ordered

We ordered a new mattress for our bed on Hadar yesterday. We have to have it made specially, as it is 3 small mattresses 2' by 4' which make into a 4' by 6' bed, but because it is is 3 pieces one piece makes the cushion for the  seat, another piece stays in the bottom of the cupboard, and the 3rd fits in the cupboard door when down between the other 2 and is stowed in the cupboard along with the bedding in the cupboard. Also the existing mattress is only 3" thick to match standard boat cushion thickness, but we have opted to go to 4" thick and have decided to move away from a memory foam mattress to an orthopaedic one. It is not a cheap way to buy a mattress but such is life! Let us hope that it works for both our backs, although delivery could be up to 21 days, but let us hope it is sooner.

I did email a company with a request for a quote for 3 pieces of mattress. This is the email conversation as follows with my initial fairly explicit request:-

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Dear Sir/Madam, we are looking to replace our custom made mattress in our working narrowboat. It consists of 3 separate mattresses each measuring 24" by 48" by 4" thick. It is made this way as one of the sections forms a seat (for which we only require the foam as it will fit inside the existing "cushion" cover) and the other 2 sections to be complete mattresses in removable covers, one of which lives inside the cupboard opposite the seat, this cupboard serve 2 purposes to be ⅓ of the bed and to store the 3rd section of mattress and bedding during the day. The cupboard door folds down to meet the seat opposite, so by removing the centre section of mattress from the cupboard and placing on this cupboard door we have a 4' by 6' bed.

So if I can reiterate we require 2 mattresses fitted with removable covers measuring 24" by 48", and 1 piece of foam only (uncovered) measuring also 24" by 48".

We also require them to be orthopedic for both of us suffer with bad backs.

Could you please quote a price for the 3 sections of mattress.

Keith Lodge

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This was their initial reply:-

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Hi

Please would you be able to send a hand drawn template for this and we can then quote for you.

Kind Regards

?????

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Well I thought this only deserved one reply as follows:-

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Dear ?????, Template? Doesn't your company know what a 24" by 48" by 4" mattress looks like? To me it looks like a mattress that measures 24" by 48" by 4". I thought you were in the mattress making business? Seems not from your reply.

Keith Lodge

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To which I received the following reply this morning:-

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Hi

Apologies for this.

So all the pieces normal mattress shaped then? I will get back to you with prices.

Kind Regards

?????

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This was soon followed by a further email with quoted prices and delivery estimate, to which I replied as follows:-

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Many thanks for your reply, however we have opted for another companies offer.

Keith Lodge

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Can you blame us? I thought it was so funny and that my response although harsh was well deserved.

Keith Lodge

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